What is the U venting or vertical venting?
The U venting or vertical venting is an installation option for Direct-Vent heaters available in 3000 and 5000 kcal/h models when the heater must be installed on an internal wall. In this option, an adapting box is used to transform the original horizontal venting connections of the heater into 2 vertical 3″-diameter ducts, side by side, that must go through the roof and fitted on the outside with 2 caps that are supplied with the appliance. The maximum height of the ducts is 6 m. The flue gas duct must be 15 cm higher than inlet air duct.
Do the heaters need any of maintenance?
Yes, every gas appliance needs an annual review of the operation of its safety devices, verification and cleaning of its burners. In the case of heaters, since they are not used for long periods of time, it is recommended to carry out maintenance once a year, at the beginning of the winter season.
How do heaters with thermostat work?
Heaters with thermostat have a temperature selection knob to choose the desired room temperature, recommending this temperature between 21 ° C and 23 ° C. The burner keeps working at its maximum power until the selected room temperature is reached.
At that moment, the burner is automatically shifted to its minimum power and will remain so until the room temperature decreases a few degrees. Then, the burner starts working again at its maximum power and so on.
For correct operation, it is essential that the heater has been correctly sized for the room at which it is installed.
Can they be used with LPG?
Yes, all of our heaters are provided with the Multigas System, i.e., the heaters are shipped to work with Natural Gas, but they are supplied with a kit for their conversion to LPG.
Do heaters produce humidity?
Direct-Vent and natural draft heaters don not produce any humidity, since their combustion gases are evacuated to the outside. They may even decrease the room relative humidity. Vent-Free heaters expel the combustion gases (including water vapor) to the room, so, in cases where there is not an appropriate permanent ventilation of the room, humidity may increase and even produce condensations. It is essential that the environment has two ventilation grills, as provided by the current Standard.
Can heaters produce some odors when turned on for the first time?
Yes, as resins and thinners are used in their manufacture, they may be vaporized when heated up for the first time after being installed. It is recommended to provide room ventilation for about half an hour to eliminate any odor that may be produced.
Are Vent-Free heaters safe?
Yes, because they have a Double Safety System: 1) the gas safety valve which, in the absence of flame, automatically cuts off the gas supply to the heater in a few seconds, and 2) its ODS (Oxygen Depletion System) which, on detecting an oxygen decrease of 2 or 3% in the room air, it automatically cuts off the gas supply to the heater, too.
Can the heaters be installed standing on the floor?
NO. All of our heaters require a minimum distance (stated in their manuals) between their bottoms and the floor. This is due to two reasons. First, to avoid high temperatures on the floor and second, as they are appliances that heat the room air by convection, they need to have an easy circulation of the air from the bottom to the upper part. Installing the heater leaning on the floor, implies a dangerous condition for the home and would not allow proper heating of the room.
What are the differences among Vent-Free, Natural Draft and Direct-Vent room heaters?
Vent-free heaters take the oxygen they need for combustion from the room air and, at the same time, they expel the combustion gases to the room. Therefore, they must not be installed in bathrooms or bedrooms. The rooms where they can be installed must have the permanent ventilation to the outside prescribed by local regulations.
Natural Draft heaters require a chimney to draw the combustion gases toward the outside, so they also use the oxygen they need for combustion from the room air. They must not be installed in bathrooms or bedrooms either. The rooms where they can be installed must have the permanent ventilation to the outside prescribed by local regulations.
Direct-Vent heaters have a venting system that takes the air they need for combustion from the outside and, at the same time, it expels the combustion gases to the outside. Consequently, they can be installed in any kind of rooms, including bathrooms and bedrooms.
Do water heaters require any maintenance?
Yes. Like any gas appliance, a periodic maintenance control is necessary. For water heaters, a monthly water drain should be made to remove the sediments deposited on the tank bottom. In addition, an annual review must be carried out, including the cleaning of burners, so that their operation continues to be safe. The condition of the magnesium anode should also be verified and if necessary, replaced, since the Magnesium Anode constitutes the anticorrosive protection of the interior of the tank and is consumed to preserve its useful life. Its replacement in time and form is vital.
Can they work with LPG?
Yes, our entire line of hot water tanks is provided with the Multigas System, the product is delivered to be used with Natural Gas and it is provided with a kit for the Registered Installer to convert to LPG, according to what is described in the Installation and Use Manual.
Can pressurizing pumps be used with storage water heaters?
Yes. In the case of using a pressurizing pump, it must be taken into account that the flow rate that this system could provide is absolutely related to the heating capacity of the chosen hot water heater, and in some cases, the pump flow rate must be adjusted to the technical specifications of the water heater.
On the other hand, since many constant pressurization systems have a built-in check valve, a closed Expansion Vessel must be placed between the stopcock and the entrance to the tank, which allows the free expansion of water, which occurs when it heats up.
What happens if the ventilation chimney is poorly made, blocked or deficient?
The entire line of Eskabe Acquapiú Storage Water Heaters is provided with a safety system called Monoxiprotector (MXP), which acts in case of any obstruction, deficiency, or fail in the installation of the chimney, shutting off the pilot and the main burner. Therefore, ALL installation conditions must be respected, to guarantee correct operation and avoid continuous shutdown problems.
Can a standard storage water heater be substituted by a High Recovery storage water heater?
Usually, it can be substituted. But it is important to take into account that high recovery storage water heaters, because of their higher burner power, require a larger chimney diameter and an appropriate gas supply. Therefore, if a replacement is to be made, it must be verified beforehand that there is compatibility with the ventilation system and the existing gas line.
What is meant by “Recovery” in storage water heaters?
Recovery is a measurement of the capacity of a storage water heater to supply hot water. It stands for the volume of water that can be obtained in an hour with a temperature rise of 20°C between the input cold water and the output hot water.
What is the difference between standard and High Recovery storage water heaters?
Standard storage water heaters base their capability to supply hot water on the volume of their accumulated water. Their burners have a rather low power, so their heating up times are quite long
High Recovery storage water heaters base their capability to supply hot water on the high power of their burners, practically regardless the volume of their accumulated water. As their heating up times are actually short, their performance is similar to that of instantaneous water heaters. Dimensionally, both types of hot water tanks are similar.
What difference is there between an instantaneous water heater and a storage water heater?
Instantaneous water heaters are those that heat water at the time it is going to be used. For its operation it is necessary that the water installation has an adequate pressure. Storage water heaters have a reservoir of water that is kept warm by the time it will be used. They allow supplying a greater quantity of consumptions and support certain simultaneity of use. Furthermore, it is possible to mix hot and cold water to find a comfortable water temperature and they work with minimal water pressure.
Must water be pressurized in the heating circuit of boilers?
Yes, the heating circuit must me pressurized an should be complete (when radiators are used, all of them have to be installed). It is a closed circuit that must be fully filled with water and any remaining air must be vented. For an optimum performance, water should be pressurized from 1 to 1.2 Kg/cm2, equivalent to 10 to 12 meters of water column.
What is the failure self-detection code?
It is a system to control the operation of boilers by means of which, on detecting any failure, the boiler is blocked, a beeper sounds and a failure notice is displayed at the control panel to identify the detected problem, by means of a code consisting in a E ltter followed by a number. For example, lack of water pressure, lack of gas, obstruction or deficiency in the chimney, freezing, or any other kind of failures of a component. Some errors are easy to solve, with the Fails an Solutions Guide, others, will need the support of the Official Technical Service.
Do Wall Hung Boilers need an electric power connection in addition to a gas connection?
Yes, they need it to feed the water pump, the electronic controls.
What is the difference between a Forced Balanced Draft Boiler and a Natural Draft Boiler?
Wall Hung Boilers can also be classified according to the type vent they have for flue gases. They are Natural Draft when they use a vertical duct to evacuate the flue gases to the outside and take the necessary oxygen for combustion from the room air. They are Forced Balanced Draft when they have two vent ducts, one to evacuate the flue gases to the outside and another to take the necessary oxygen for combustion from the outside air.
What is the difference between a Double Service Boiler and a Heating Only Boiler?
Wall Hung Boilers can be classified according to the type of service they allow. Those identified as heating only, allow the service only for heating through radiators or radiant floor, and those identified as double service allow both, heating through radiators or radiant floor and water heating for domestic use.
Can wall hung boilers be installed outdoors?
The boilers are designed to be installed indoors. The boiler cabinet should not be exposed to the outdoors. If it is necessary to install the boiler outside the home, it must be installed in a cabinet, where you keep the precautions so that the equipment is not damaged.
What is the right temperature to heat a room?
While still feeling comfortable in your home, we recommend having the home at an ambient temperature between 21 °C and 23 °C, always recommending something less at night. Remember that if we talk about heating, each degree that we increase the temperature increases energy consumption by approximately 7%.
Is the installation of a Room Thermostat necessary, where should I place it?
Yes, we recommend the installation of a room thermostat to optimize the operation of the boiler, in this way, the burner will light depending on a variation of the ambient temperature together with the variation of the external temperature, adapting to the thermal amplitude of the region, and to the variations in temperature that occur between day and night. It is recommended to place it in the room whose temperature is the most representative of the house, away from heat or cold sources such as radiators, doors, windows, at a height of approximately 1.5 meters. with respect to the ground. The boiler has a socket for connecting the thermostat, which is supplied short-circuited. To connect the thermostat, remove this jumper and connect the thermostat to these terminals.
Why is it important to perform Maintenance on my Boiler? When should I do it?
By properly maintaining the boiler, better performance is ensured:
- Extends the useful life.
- It supposes an energy saving.
- Decreases the risk of breakdowns.
It should be made periodically, preferably by the beginning of the winter season.
What is Initial Commissioning?
The Initial Commissioning is the way to ensure that the product is correctly installed and in perfect relationship with the chosen heating system. On the other hand, it allows the user to know all the usage maneuvers for correct operation. Boilers require constant control and greater knowledge on the part of those who use it.
To carry out the Initial Commissioning, Do I have to call Eskabe?
Yes, after carrying out the installation of the boiler, with the circuit pressurized and purged and with the gas and electricity services enabled, you should contact 0810 555 3752 to request the Initial Commissioning or through the web form, for Request for Technical Service at Home https://www.eskabe.com.ar.ar/servicio-tecnico/. At the time of ordering, keep in mind to have the purchase invoice, notepad and pen at hand to record the case number. Your order will be derived with the Authorized Service closest to your location and within 72 business hours, they will be contacting you to coordinate a day and time of visit.
Why is it important to perform Maintenance on my Boiler? When should I do it?
By properly maintaining the boiler, better performance is ensured:
- Extends the useful life.
- It supposes an energy saving.
- Decreases the risk of breakdowns.
It should be made periodically, preferably by the beginning of the winter season.
What is the U venting or vertical venting?
The U venting or vertical venting is an installation option for Direct-Vent heaters available in 3000 and 5000 kcal/h models when the heater must be installed on an internal wall. In this option, an adapting box is used to transform the original horizontal venting connections of the heater into 2 vertical 3″-diameter ducts, side by side, that must go through the roof and fitted on the outside with 2 caps that are supplied with the appliance. The maximum height of the ducts is 6 m. The flue gas duct must be 15 cm higher than inlet air duct.
Do the heaters need any of maintenance?
Yes, every gas appliance needs an annual review of the operation of its safety devices, verification and cleaning of its burners. In the case of heaters, since they are not used for long periods of time, it is recommended to carry out maintenance once a year, at the beginning of the winter season.
How do heaters with thermostat work?
Heaters with thermostat have a temperature selection knob to choose the desired room temperature, recommending this temperature between 21 ° C and 23 ° C. The burner keeps working at its maximum power until the selected room temperature is reached.
At that moment, the burner is automatically shifted to its minimum power and will remain so until the room temperature decreases a few degrees. Then, the burner starts working again at its maximum power and so on.
For correct operation, it is essential that the heater has been correctly sized for the room at which it is installed.
Can they be used with LPG?
Yes, all of our heaters are provided with the Multigas System, i.e., the heaters are shipped to work with Natural Gas, but they are supplied with a kit for their conversion to LPG.
Do heaters produce humidity?
Direct-Vent and natural draft heaters don not produce any humidity, since their combustion gases are evacuated to the outside. They may even decrease the room relative humidity. Vent-Free heaters expel the combustion gases (including water vapor) to the room, so, in cases where there is not an appropriate permanent ventilation of the room, humidity may increase and even produce condensations. It is essential that the environment has two ventilation grills, as provided by the current Standard.
Can heaters produce some odors when turned on for the first time?
Yes, as resins and thinners are used in their manufacture, they may be vaporized when heated up for the first time after being installed. It is recommended to provide room ventilation for about half an hour to eliminate any odor that may be produced.
Are Vent-Free heaters safe?
Yes, because they have a Double Safety System: 1) the gas safety valve which, in the absence of flame, automatically cuts off the gas supply to the heater in a few seconds, and 2) its ODS (Oxygen Depletion System) which, on detecting an oxygen decrease of 2 or 3% in the room air, it automatically cuts off the gas supply to the heater, too.
Can the heaters be installed standing on the floor?
NO. All of our heaters require a minimum distance (stated in their manuals) between their bottoms and the floor. This is due to two reasons. First, to avoid high temperatures on the floor and second, as they are appliances that heat the room air by convection, they need to have an easy circulation of the air from the bottom to the upper part. Installing the heater leaning on the floor, implies a dangerous condition for the home and would not allow proper heating of the room.
What are the differences among Vent-Free, Natural Draft and Direct-Vent room heaters?
Vent-free heaters take the oxygen they need for combustion from the room air and, at the same time, they expel the combustion gases to the room. Therefore, they must not be installed in bathrooms or bedrooms. The rooms where they can be installed must have the permanent ventilation to the outside prescribed by local regulations.
Natural Draft heaters require a chimney to draw the combustion gases toward the outside, so they also use the oxygen they need for combustion from the room air. They must not be installed in bathrooms or bedrooms either. The rooms where they can be installed must have the permanent ventilation to the outside prescribed by local regulations.
Direct-Vent heaters have a venting system that takes the air they need for combustion from the outside and, at the same time, it expels the combustion gases to the outside. Consequently, they can be installed in any kind of rooms, including bathrooms and bedrooms.
Do water heaters require any maintenance?
Yes. Like any gas appliance, a periodic maintenance control is necessary. For water heaters, a monthly water drain should be made to remove the sediments deposited on the tank bottom. In addition, an annual review must be carried out, including the cleaning of burners, so that their operation continues to be safe. The condition of the magnesium anode should also be verified and if necessary, replaced, since the Magnesium Anode constitutes the anticorrosive protection of the interior of the tank and is consumed to preserve its useful life. Its replacement in time and form is vital.
Can they work with LPG?
Yes, our entire line of hot water tanks is provided with the Multigas System, the product is delivered to be used with Natural Gas and it is provided with a kit for the Registered Installer to convert to LPG, according to what is described in the Installation and Use Manual.
Can pressurizing pumps be used with storage water heaters?
Yes. In the case of using a pressurizing pump, it must be taken into account that the flow rate that this system could provide is absolutely related to the heating capacity of the chosen hot water heater, and in some cases, the pump flow rate must be adjusted to the technical specifications of the water heater.
On the other hand, since many constant pressurization systems have a built-in check valve, a closed Expansion Vessel must be placed between the stopcock and the entrance to the tank, which allows the free expansion of water, which occurs when it heats up.
What happens if the ventilation chimney is poorly made, blocked or deficient?
The entire line of Eskabe Acquapiú Storage Water Heaters is provided with a safety system called Monoxiprotector (MXP), which acts in case of any obstruction, deficiency, or fail in the installation of the chimney, shutting off the pilot and the main burner. Therefore, ALL installation conditions must be respected, to guarantee correct operation and avoid continuous shutdown problems.
Can a standard storage water heater be substituted by a High Recovery storage water heater?
Usually, it can be substituted. But it is important to take into account that high recovery storage water heaters, because of their higher burner power, require a larger chimney diameter and an appropriate gas supply. Therefore, if a replacement is to be made, it must be verified beforehand that there is compatibility with the ventilation system and the existing gas line.
What is meant by “Recovery” in storage water heaters?
Recovery is a measurement of the capacity of a storage water heater to supply hot water. It stands for the volume of water that can be obtained in an hour with a temperature rise of 20°C between the input cold water and the output hot water.
What is the difference between standard and High Recovery storage water heaters?
Standard storage water heaters base their capability to supply hot water on the volume of their accumulated water. Their burners have a rather low power, so their heating up times are quite long
High Recovery storage water heaters base their capability to supply hot water on the high power of their burners, practically regardless the volume of their accumulated water. As their heating up times are actually short, their performance is similar to that of instantaneous water heaters. Dimensionally, both types of hot water tanks are similar.
What is the failure self-detection code?
It is a system to control the operation of boilers by means of which, on detecting any failure, the boiler is blocked, a beeper sounds and a failure notice is displayed at the control panel to identify the detected problem, by means of a code consisting in a E ltter followed by a number. For example, lack of water pressure, lack of gas, obstruction or deficiency in the chimney, freezing, or any other kind of failures of a component. Some errors are easy to solve, with the Fails an Solutions Guide, others, will need the support of the Official Technical Service.
What difference is there between an instantaneous water heater and a storage water heater?
Instantaneous water heaters are those that heat water at the time it is going to be used. For its operation it is necessary that the water installation has an adequate pressure. Storage water heaters have a reservoir of water that is kept warm by the time it will be used. They allow supplying a greater quantity of consumptions and support certain simultaneity of use. Furthermore, it is possible to mix hot and cold water to find a comfortable water temperature and they work with minimal water pressure.
What are Hybrid 4 High Recovery Water Heaters?
Hybrid 4, are the only storage water heaters that can provide a large amount of hot water for an unlimited time.
They combine all the advantages of storage water heaters, such as simplicity, durability and low maintenance, with the unlimited water supply capacity of instantaneous water heaters.
In this way, the best of each system can be integrated into an advanced product.
Do Hybrid 4 High Recovery Water Heaters need maintenance?
Like all storage water heaters, Hybrid 4 require an annual review, where, among others, the operation of the burner and pilot, the ventilation system, the status of the relief valve, etc. are checked.
Furthermore, in the annual review, the condition of the magnesium anode must be verified This anticorrosive device is progressively consumed over time to protect the tank, minimizing or eliminating corrosion. For this reason, to maintain the validity of the Guarantee, the anode must be controled at least once a year by the ESKABE AUTHORIZED TECHNICAL SERVICE and replaced, if necessary.
It is also recommended that once a month you drain about 20 liters of water through the drain cock to prevent the accumulation of sludge or scale deposits at the bottom of the tank.
Must water be pressurized in the heating circuit of boilers?
Yes, the heating circuit must me pressurized an should be complete (when radiators are used, all of them have to be installed). It is a closed circuit that must be fully filled with water and any remaining air must be vented. For an optimum performance, water should be pressurized from 1 to 1.2 Kg/cm2, equivalent to 10 to 12 meters of water column.
What is the failure self-detection code?
It is a system to control the operation of boilers by means of which, on detecting any failure, the boiler is blocked, a beeper sounds and a failure notice is displayed at the control panel to identify the detected problem, by means of a code consisting in a E ltter followed by a number. For example, lack of water pressure, lack of gas, obstruction or deficiency in the chimney, freezing, or any other kind of failures of a component. Some errors are easy to solve, with the Fails an Solutions Guide, others, will need the support of the Official Technical Service.
Do Wall Hung Boilers need an electric power connection in addition to a gas connection?
Yes, they need it to feed the water pump, the electronic controls.
What is the difference between a Forced Balanced Draft Boiler and a Natural Draft Boiler?
Wall Hung Boilers can also be classified according to the type vent they have for flue gases. They are Natural Draft when they use a vertical duct to evacuate the flue gases to the outside and take the necessary oxygen for combustion from the room air. They are Forced Balanced Draft when they have two vent ducts, one to evacuate the flue gases to the outside and another to take the necessary oxygen for combustion from the outside air.
What is the difference between a Double Service Boiler and a Heating Only Boiler?
Wall Hung Boilers can be classified according to the type of service they allow. Those identified as heating only, allow the service only for heating through radiators or radiant floor, and those identified as double service allow both, heating through radiators or radiant floor and water heating for domestic use.
Can wall hung boilers be installed outdoors?
The boilers are designed to be installed indoors. The boiler cabinet should not be exposed to the outdoors. If it is necessary to install the boiler outside the home, it must be installed in a cabinet, where you keep the precautions so that the equipment is not damaged.
What is the right temperature to heat a room?
While still feeling comfortable in your home, we recommend having the home at an ambient temperature between 21 °C and 23 °C, always recommending something less at night. Remember that if we talk about heating, each degree that we increase the temperature increases energy consumption by approximately 7%.
Is the installation of a Room Thermostat necessary, where should I place it?
Yes, we recommend the installation of a room thermostat to optimize the operation of the boiler, in this way, the burner will light depending on a variation of the ambient temperature together with the variation of the external temperature, adapting to the thermal amplitude of the region, and to the variations in temperature that occur between day and night. It is recommended to place it in the room whose temperature is the most representative of the house, away from heat or cold sources such as radiators, doors, windows, at a height of approximately 1.5 meters. with respect to the ground. The boiler has a socket for connecting the thermostat, which is supplied short-circuited. To connect the thermostat, remove this jumper and connect the thermostat to these terminals.
Why is it important to perform Maintenance on my Boiler? When should I do it?
By properly maintaining the boiler, better performance is ensured:
- Extends the useful life.
- It supposes an energy saving.
- Decreases the risk of breakdowns.
It should be made periodically, preferably by the beginning of the winter season.
What is Initial Commissioning?
The Initial Commissioning is the way to ensure that the product is correctly installed and in perfect relationship with the chosen heating system. On the other hand, it allows the user to know all the usage maneuvers for correct operation. Boilers require constant control and greater knowledge on the part of those who use it.
To carry out the Initial Commissioning, Do I have to call Eskabe?
Yes, after carrying out the installation of the boiler, with the circuit pressurized and purged and with the gas and electricity services enabled, you should contact 0810 555 3752 to request the Initial Commissioning or through the web form, for Request for Technical Service at Home https://www.eskabe.com.ar.ar/servicio-tecnico/. At the time of ordering, keep in mind to have the purchase invoice, notepad and pen at hand to record the case number. Your order will be derived with the Authorized Service closest to your location and within 72 business hours, they will be contacting you to coordinate a day and time of visit.
Do heaters produce humidity?
Direct-Vent and natural draft heaters don not produce any humidity, since their combustion gases are evacuated to the outside. They may even decrease the room relative humidity. Vent-Free heaters expel the combustion gases (including water vapor) to the room, so, in cases where there is not an appropriate permanent ventilation of the room, humidity may increase and even produce condensations. It is essential that the environment has two ventilation grills, as provided by the current Standard.
Why is it important to perform Maintenance on my Boiler? When should I do it?
By properly maintaining the boiler, better performance is ensured:
- Extends the useful life.
- It supposes an energy saving.
- Decreases the risk of breakdowns.
It should be made periodically, preferably by the beginning of the winter season.